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From Our Hands to Your Home – Experience the Art of Ceramics! Limited Edition Designs – Don’t Miss Out, Order Today From Our Hands to Your Home – Experience the Art of Ceramics! Limited Edition Designs – Don’t Miss Out, Order Today From Our Hands to Your Home – Experience the Art of Ceramics! Limited Edition Designs – Don’t Miss Out, Order Today From Our Hands to Your Home – Experience the Art of Ceramics! Limited Edition Designs – Don’t Miss Out, Order Today From Our Hands to Your Home – Experience the Art of Ceramics! Limited Edition Designs – Don’t Miss Out, Order Today From Our Hands to Your Home – Experience the Art of Ceramics! Limited Edition Designs – Don’t Miss Out, Order Today From Our Hands to Your Home – Experience the Art of Ceramics! Limited Edition Designs – Don’t Miss Out, Order Today From Our Hands to Your Home – Experience the Art of Ceramics! Limited Edition Designs – Don’t Miss Out, Order Today From Our Hands to Your Home – Experience the Art of Ceramics! Limited Edition Designs – Don’t Miss Out, Order Today From Our Hands to Your Home – Experience the Art of Ceramics! Limited Edition Designs – Don’t Miss Out, Order Today

Thank you for shopping at highqusa.com. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

1. Return Window

We offer a 15-day return policy from the date you receive your order. If you are not satisfied with your purchase, you may return it within 15 days for a refund or exchange, subject to the terms and conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in new, unused condition with all original packaging, labels, and tags intact.

  • The item must not be damaged, worn, or washed.

  • You must provide a proof of purchase, such as your order confirmation or receipt.

Some items, such as final sale items, personalized products, or perishable goods, are not eligible for return. Please refer to the product description on the website to see if any restrictions apply to a particular item.

3. How to Return an Item

To initiate a return:

  1. Contact us: Email us at support@highqusa.com within 15 days of receiving your order. Provide your order number and the reason for the return.

  2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and instructions for sending the item back.

  3. Shipping the Item: Pack the item securely in the original packaging (if available) and send it to the following address:

    V2 Store LLC
    Returns Department
    30 N Gould St #48817
    Sheridan, WY 82801

Please note that the customer is responsible for return shipping costs, unless the item was received damaged or defective.

4. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, a refund will be issued to the original method of payment. Please allow up to 7–10 business days for the refund to be processed.

Note: Shipping charges are non-refundable. If you received free shipping on your order and the return brings the order total below the free shipping threshold, the original shipping cost will be deducted from your refund.

5. Exchanges

If you'd like to exchange an item for a different size, color, or product, please follow the same return process and indicate the desired exchange in your request. If the exchange item is of greater value, you may be required to pay the difference.

If the exchange item is of lesser value, we will issue a refund for the price difference.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of receiving your order to report the issue. We will offer you the option to:

  • Return the item for a full refund or exchange.

  • Provide a replacement if the item is available.

Please include photos of the damaged item and packaging to assist in the claims process.

7. Non-Returnable Items

The following items are non-returnable and are not eligible for a refund or exchange:

  • Gift cards

  • Final sale items (indicated as such at the time of purchase)

  • Customized or personalized items (unless defective)

8. Late Returns

Returns that are requested outside of the 15-day return window will not be accepted, and you will not be eligible for a refund or exchange. We strongly recommend that you return items as soon as possible to ensure your request is processed in a timely manner.

9. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact us:

V2 Store LLC
Email: support@highqusa.com
Address: 30 N Gould St #48817 Sheridan, WY 82801